Staffing at CRA call centres, by fiscal year

Full-time equivalents (FTEs)

Note: Fiscal years 2015-16 to 2017-18 do not include amounts from the CRA's Debt Management Call Centre Tax workload. That category accounts for an annual average of approximately 296.5 FTEs from 2018-19 to 2023-24.
THE GLOBE AND MAIL Source: government of canada